We are committed to providing web design and related digital services in accordance with the terms of your order. As web design is a customized digital service, refund requests will be processed based on the service’s progress, work already completed, and applicable laws.
Refund Request Timing
If a client wishes to request a refund, the request must be submitted within 7 days of payment, including order details and the reason for the request. For projects where design work has commenced or partial services have been delivered, eligibility for a refund will be determined based on the actual work completed and applicable laws.
Refunds After Service Commencement
If the project has already entered the design, production, or delivery phase, we may be unable to issue refunds for the portion of services already completed or provided. For the uncompleted portion, and subject to applicable laws and order terms, we will calculate the refundable amount based on the specific circumstances.
Completed Services
For web design services that have been completed and delivered in accordance with order requirements, full refunds are generally not provided unless otherwise required by applicable law. Changes in design direction due to personal preference, failure to provide necessary materials in a timely manner, or a change of mind regarding a previously approved design do not necessarily constitute valid grounds for a refund.
How to Request a Refund
Clients may submit refund requests via the contact channels on our website, providing order details, the payment date, and the reason for the request.
Refund Request Address: 3410 Richmont RD, Louisville, KY 40216
As this service does not involve physical goods, no physical items need to be returned, and there is no physical return address.
Refund Processing Time
We typically review refund requests within 3–5 business days of receiving a complete application. Once approved, the refund will be issued via the original payment method. Depending on the processing times of banks, credit card issuers, or payment service providers, it may take 5–10 business days for the funds to appear in your account.
Duplicate or Erroneous Payments
If a duplicate payment occurs due to a system error, or if a client mistakenly pays for the same order twice, please contact us promptly for verification. Upon confirmation, we will process the appropriate refund based on the circumstances.
7. Legal Rights
This policy does not limit any mandatory refund, cancellation, or other statutory rights that consumers enjoy under applicable law. In the event of any inconsistency between consumer rights under local law and this policy, the provisions of applicable law shall prevail.
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