We value the customer experience and aim to ensure that clients fully understand the relevant arrangements regarding web design services before making a purchase. As web design is a digital service that may be customized to specific client needs, refund requests are processed based on the order status, service progress, and applicable laws.
- Refund Request Timeline
Clients wishing to request a refund must do so within 7 calendar days of purchasing the service, providing details about the order and the reason for the request.
If the web design project has not yet commenced, the client may request to cancel the order and obtain a refund, subject to specific circumstances.
If the project has already begun, the refund amount will be assessed based on the design work completed, project progress, and the agreed scope of service.
- Customized Services in Progress
Web design services involve processes such as requirements analysis, page planning, visual design, page development, and other customization tasks; once a project has started, actual work output may already have been generated.
Fees associated with completed or ongoing service components may not be fully refundable. The specific refund amount will be determined based on the actual stage of completion and applicable refund rules.
If the final design deliverables have been completed and handed over in accordance with the agreement, requests for a full refund based solely on changes in personal preference are generally not accepted; however, this does not affect mandatory consumer rights granted by applicable law.
- Failure to Deliver Services as Agreed
If we fail to provide the core services specified in the order, the client may raise the issue promptly and request a resolution.
We will first propose reasonable modifications or remedial solutions based on the project situation. If the service still cannot be provided as agreed following reasonable remedial efforts, the client may apply for a refund in accordance with applicable terms.
- Modifications and Refunds
If a client has personal preferences regarding design style, color, layout, fonts, or other visual details, they should first request adjustments within the agreed scope of revisions.
Reasonable modifications that fall within the scope of service do not constitute grounds for a refund. Significant modifications or new requirements that go beyond the original project specifications may require a separate agreement regarding the scope of work.
- Refund Processing Time
Upon receipt of a refund request, we typically complete the review within 3–5 business days.
Once a refund is approved, we generally initiate the refund via the original payment method within 3–5 business days. The actual time of receipt may be affected by the processing times of payment providers, issuing banks, or other financial institutions.
- Service Cancellation
If a client wishes to cancel the service before the project begins, they should submit a request as soon as possible. For cancellations made after the project has started, the refund amount will be calculated based on the work already completed, services rendered, and applicable laws.
If a client fails to provide necessary information or feedback for an extended period during project execution, preventing the project from proceeding, we may terminate the project based on the work completed to date.
- Return Address
Web design services are digital in nature and do not involve physical goods requiring logistical return; therefore, an actual physical return is usually unnecessary.
Should special circumstances require the submission of project materials, design files, or other written documentation, please use the following details:
Return/Material Submission Address: 3410 Richmont RD
Louisville, KY 40216
Unless specifically requested otherwise, clients do not need to return any physical items to apply for a refund.
- Situations Where Refunds Do Not Apply
To the extent permitted by applicable law, refunds may not be available in the following situations:
The client has received and utilized the full scope of the agreed-upon services;
The project has been completed and delivered as agreed;
The client requests cancellation of a completed custom service due to a change in personal preference;
The client fails to provide necessary materials as required, preventing the project from proceeding;
Issues arise after the client independently modifies, deletes, or alters the delivered design assets;
Issues arise due to materials, assets, or third-party services provided by the client.
The above provisions do not affect any non-excludable statutory rights to which consumers are entitled by law.
- Refund Method
Once a refund is approved, it will generally be processed via the client’s original payment method. We will not request additional payment account details unrelated to the original payment unless the applicable payment process specifically requires such information.
- Policy Updates
We may update this refund policy in response to changes in service content, business processes, or applicable laws and regulations. Updated policies will be published on this website and will apply to orders placed after the update.